Ginseng Ginger

Returns Policy

We want you to be completely satisfied with your purchase. If you are not entirely happy, we’re here to help with a straightforward and hassle-free returns policy.

Eligibility for Returns:

• Returns are accepted within 14 days of delivery.
• Items must be unused, unopened, and in their original packaging to qualify for a return.
• Unfortunately, we cannot accept returns for perishable items, including opened tea products, due to hygiene and safety reasons.
• How to Initiate a Return:
• Contact us at emeraldisleorganiccompany@gmail.com with your order details and reason for return.
• We will provide you with a return authorization and shipping instructions.
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• Return Shipping:
• Customers are responsible for return shipping costs unless the item is faulty or damaged.
• We recommend using a tracked service to ensure the safe return of your package.
• Refunds:
• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5-7 business days.
• Exchanges:

If you receive a damaged or incorrect item, please contact us immediately. We’ll arrange a replacement at no extra cost to you.

Shipping Methods:

We ship all orders via Royal Mail to ensure reliable and timely delivery. Packages are sent second class, keeping costs low while maintaining a dependable service.

Shipping Costs:

• Packages under 250g: Delivered at a flat rate of £2.90.
• Packages above 250g: Additional charges will apply based on weight, calculated at checkout.

Packaging:

Our teas are carefully packed in eco-friendly materials to protect freshness and reduce environmental impact.

Estimated Delivery Time:

• Second-class shipping typically takes 2-3 business days within the UK.
• During busy periods or holidays, delivery may take slightly longer.