Online Store Policy

Customer Care

At The Emerald Isle Organic Company, we are dedicated to providing exceptional customer care and ensuring that every interaction with our brand leaves you feeling valued, heard, and confident in your choice to shop with us. We believe that great tea is not just about taste—it’s about the experience, and that experience starts with you, our customer.

Our Commitment to You

We pride ourselves on offering the highest quality teas that are not only delicious but also ethically sourced. Every product you purchase is the result of our dedication to excellence, sustainability, and your satisfaction. From the moment you visit our website to the time you brew your first cup of tea, we’re here to make your journey seamless, enjoyable, and memorable.

Our Promise

Transparency: Whether it’s organic certification, sourcing details, or preparation instructions, we are committed to providing clear and honest information about every product.
Quality Assurance: Our teas undergo rigorous quality checks to ensure they meet our high standards before reaching you.
Responsiveness: We understand the importance of timely communication. If you have any questions, issues, or feedback, our customer care team is ready to assist.

How to Reach Us

If you have queries about our products, shipping, returns, or anything else, we’re just a message away. Here’s how you can connect with us:

Email: emeraldisleorganiccompany@gmail.com
Phone: 07784315953
Contact Form: Visit our website to send us a message directly through our contact form.
We aim to respond to all inquiries within 24 hours, Monday to Friday.

Our Customer Care Policy

We understand that shopping online can sometimes be uncertain, so we’ve crafted a customer care policy to reassure you:

Hassle-Free Returns: If you’re not satisfied with your purchase, we’ll make it right with our straightforward returns policy.
Secure Shopping: Your data and payment details are always protected with the latest security measures.
Satisfaction Guarantee: If there’s an issue with your order, let us know, and we’ll do everything possible to resolve it promptly.

Our Story

The Emerald Isle Organic Company was born from a love for tea and a deep appreciation for nature. As tea enthusiasts, we wanted to create blends that combine premium quality, incredible flavour, and health benefits—all while remaining environmentally conscious. Inspired by the lush landscapes of Montserrat and the vibrant energy of the Caribbean, our teas tell a story of tradition, innovation, and care for the planet.

When you choose our teas, you’re not just buying a product—you’re becoming part of a community that values wellness, sustainability, and the simple joy of a great cup of tea.

Your Feedback Matters

Your thoughts and experiences are incredibly important to us. Whether it’s a glowing review or a suggestion for improvement, we’d love to hear from you. Your feedback helps us grow and continue to deliver the exceptional service you deserve.

Thank you for choosing The Emerald Isle Organic Company. We’re honoured to be part of your tea journey and look forward to serving you again and again.

Privacy & Safety

At The Emerald Isle Organic Company, your privacy and safety are our top priorities. We are committed to protecting your personal information and ensuring that every interaction with us is secure, transparent, and trustworthy. This policy outlines how we collect, use, store, and protect your data, as well as how we communicate with you to provide a seamless shopping experience.

How We Use Your Information

When you place an order or interact with our website, we may collect certain personal information, such as your name, email address, shipping address, and payment details. Here’s how we use this information:

Payment Security

Your financial security is a priority. All payments on our site are processed through trusted third-party payment providers that comply with industry-leading security standards. We do not store your payment details on our servers, ensuring your sensitive information remains safe.

How We Protect Your Data

We take stringent measures to safeguard your personal information, including:

Secure Website: Our website uses SSL (Secure Socket Layer) encryption to protect your data during transmission.
Restricted Access: Only authorized personnel have access to your personal data, and we use it solely for the purposes outlined in this policy.
Regular Monitoring: We continuously monitor and update our security practices to stay ahead of potential risks.

Data Collection & Retention

We collect and retain only the data necessary to process your orders and provide excellent service. Here’s what you can expect:

Cookies: We use cookies to enhance your browsing experience, such as remembering your preferences and enabling smooth navigation. You can manage or disable cookies in your browser settings.
Data Retention: Your data will be securely stored for as long as necessary to fulfil the purposes outlined above or as required by law.

When We Contact You

We will only contact you under the following circumstances:

Order Confirmation: To confirm that your purchase has been successfully completed.
Delivery Updates: To keep you informed about the status of your shipment.
Customer Service Follow-Up: To ensure your satisfaction with your order or resolve any issues.
Promotions & Offers: If you’ve subscribed to our newsletter, we’ll send occasional updates on new products, special offers, and company news. You can unsubscribe at any time.

Sharing Your Information

Your personal information will never be sold, rented, or shared with third parties for marketing purposes. We only share your information with trusted service providers (e.g., payment processors, shipping partners) as necessary to complete your transactions and deliver your orders.

Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to any inaccurate or incomplete data.
Request the deletion of your personal data, where applicable.

To exercise these rights or for any privacy-related inquiries, please contact us at emeraldisleorganiccompany@gmail.com

Building Trust

We understand that trust is earned. That’s why we are committed to being transparent about our privacy practices and ensuring your data is handled with the utmost care. By shopping with us, you can feel confident knowing your information is in safe hands.

Thank you for choosing The Emerald Isle Organic Company. If you have any questions about our Privacy & Safety policy, please don’t hesitate to get in touch. We’re here to provide a safe, secure, and enjoyable shopping experience.